Reissuing customer IDs at scale is a data migration problem in disguise. One slip and a person's history detaches from their new record.
How we cleared a licence reissue backlog for a state transport authority after a major data breach, without touching the underlying system.
Manual Effort
Mostly Automated
New IDs created and merged without typing
Data Integrity
Zero Data Loss
Every merge validated as it happens
Backlog
Cleared Faster
High volumes processed without errors
Run the numbers on your own bottleneck
Plug in your headcount, salary, and weekly admin hours. See the financial bleed and the recoverable budget in real time, then bring the number to the review.
A major telecoms data breach exposed customer details belonging to a state government transport authority. To protect the people affected, the authority had to reissue driver licences with brand new customer reference numbers (the unique ID an agency uses to tie a person's licence, vehicles and history together). Change that ID, and every linked record has to follow. The existing system was not built to do this at scale. Staff had to create each new ID by hand, then carefully merge it with all of the customer's historical data so nothing was lost or duplicated. Volumes were huge, the backlog grew every day, and every manual touch added another chance for a small mistake to detach a customer's history from their new record.
We built an automated workflow on top of the systems the authority already uses, so nothing underneath had to be rebuilt. The automation uses RPA (Robotic Process Automation, software that drives existing apps the same way a person would, clicking and typing across screens) to pull customer details from TICA, the authority's existing customer system. It then creates the new licence ID, merges it with the customer's existing record, and runs validation checks as it goes to make sure the old history stays cleanly attached to the new ID. Anything that doesn't line up is flagged for a human to review rather than silently saved. Once a record is updated, the customer is automatically notified through TICA and by email so they know their new licence is on the way.
From Robbie's desk
A short, no-fluff read from our VP of Growth on the bottlenecks worth watching, the AI execution patterns that are actually shipping, and the numbers behind them.
Keep reading
Recruitment
Processing Time
< 5 Mins
Emergency Services
Auto-Cleared
60%
Retail
Payback Period
< 1 Month
Most consultancies want to sell you a 12-month transformation roadmap. We don't. Every engagement starts with a blunt 15-minute operational review directly with our VP of Growth. We look at your bottleneck, work out where it's actually breaking, and tell you if an AI execution path makes sense. No pitches. Just operator to operator.