When every invoice arrives in a different format across multiple mailboxes, adding people just buys you more typing, not faster books.
How we got a travel agency's accounts payable team out of manually opening emails and typing invoices into the ERP.
Processing Cycle
Every 20 Secs
Attachments extracted and read automatically
Manual Workload
Eliminated
No more hand-typing into the ERP
Peak Season
Absorbed
24/7 automation, no new hires
A large travel agency was managing high volumes of invoices from international vendors, airlines, hotels, attractions and restaurants. During peak seasons the pressure on accounts payable was severe. Invoices arrived across multiple mailboxes, so employees had to manually open emails, extract attachments and then key invoice data into the ERP system. That consumed significant staff time, introduced errors and created a hard dependency on people being available and accurate. Scaling meant either running 24/7 staffing rotations or risking late payments and damaged vendor relationships. The agency needed reliable processing without increasing headcount.
Blackbook AI built an automated invoice processing solution powered by ABBYY FlexiCapture. The system connects to the agency's email inboxes, extracts invoice attachments every 20 seconds and reads the data using document understanding and machine learning, no matter how the vendor formatted the page. Extracted data is converted to XML for direct ERP integration. The solution automatically matches vendor details, purchase order numbers and account codes, then securely transfers processed files via sFTP. Machine learning improves recognition accuracy continuously over time, so the system gets faster and more reliable the longer it runs.
Run the numbers on your own bottleneck
Plug in your headcount, salary, and weekly admin hours. See the financial bleed and the recoverable budget in real time, then bring the number to the review.
Most consultancies want to sell you a 12-month transformation roadmap. We don't. Every engagement starts with a blunt 15-minute operational review directly with our VP of Growth. We look at your bottleneck, work out where it's actually breaking, and tell you if an AI execution path makes sense. No pitches. Just operator to operator.